Company Background:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

• FORTUNE Best Place to Work in Health Care (2021)
• FORTUNE Best Place to Work in New York (2021)
• PARENTS@WORK Best Places to Work for Parents (2021)
• ROCK HEALTH Disruptive Founder of the Year (2021)
• GREAT PLACE TO WORK Certified (2021)
• FAST COMPANY #1 Most Innovative Company in Health (2020)
• CB INSIGHTS Digital Health 150 (2020)
• INTERBRAND Breakthrough Brand (2020)

Director of Care Design

Maven is looking for a Director of Care Design to work closely with our Clinical Research and Outcomes and Clinical Operations teams in creating a better standard of care for women and families and driving improved outcomes in maternal health, fertility treatment, and pediatric care. Reporting directly to the VP of Payer & Clinical Strategy, the Director of Care Design will be an important member of Maven’s clinical team, and will collaborate closely with Maven’s Chief Medical Officer and other leaders from Strategy, Product and Clinical Operations to continue to enhance and operationalize Maven’s clinical strategy. This person will be responsible for supporting Maven’s product efforts to help prevent traumatic and costly outcomes like preterm birth and Cesarean section for women and families, assisting in the development of new product lines, and ensuring clinical quality and outcomes are maintained as we grow.

As Director of Care Design, you will:

• Work with the Chief Medical Officer and other members of the clinical team to continue to refine our clinical strategy for how Maven improves health outcomes for members
• Partner closely with the Product organization and Clinical Operations to continue to develop the clinical product roadmap and execution plan
• Operationalize Maven’s current clinical roadmap, working with key cross-functional leaders necessary for execution
• Collaborate with Maven’s Clinical Research and Outcomes team to understand implications of certain activities in the product and/or with Maven’s breadth of practitioners that help drive clinical outcomes
• Help determine key success metrics and track them in a way to maintain accountability but also to inform the future clinical roadmap

We’re looking for you to bring:  

• Passion to drive better maternal health outcomes, and grow new and innovative care models in women’s and family health, including in different populations (i.e., high risk, both Medicaid and Commercial)
• Experience developing scalable, evidence-based clinical processes or care management protocols, and directly implementing and evaluating them across care delivery contexts
• Experience with a high-growth, fast-paced environment and the excitement at the challenge of building a business with ambitious goals (including potential experience with a B2B2C company)
• Experience collaborating closely in a ‘hands-on’ manner with product/business teams, while driving metrics and business outcomes
• Ability to work collaboratively with individuals who have different skill sets and backgrounds, including Product, Engineering, Design, and other cross-functional teams on technologies we implement, including in/around telehealth and care coordination
• Superb communication skills with both clinical and non-clinical audiences, decisive prioritization, and ability to say no
• Clinical background welcome (i.e., MD, DO, CNM, APN, RN), but not required

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks:

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
• Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
• Free One Medical membership
• 401(k) plan
• Unlimited paid time off
• Monthly stipend for your choice of wellness benefits
• Weekly stipend for a *free* lunch
• One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
• A variety of virtual team events such as musical performances, game nights & happy hours
• 12 weeks parental leave and 2 weeks flexible time upon return
• Annual professional development stipend
• 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com.