Title: Vice President of Operations, Behavioral Health Services Region: National Seated: Mid-Atlantic/New England Reports to: President, Delivery System Development SUMMARY: With the Chief Medical Officer (CMO), the National Vice President of Operations, Behavioral Health Services (BHS) provides leadership and management of the behavioral health service line for Prospect Medical Holdings. In partnership with the CMO of Behavioral Health Services (BHS), the VP is responsible for achieving profitable growth, operational efficiency, and regulatory compliance. The VP and CMO of BHS will work with local market leadership in formulating and executing growth plans, improving operational efficiency, and achieving top quartile quality results, company financial & growth targets while achieving top quartile patient satisfaction results. In coordination with the local market hospital CEO/COO, the VP of BHS will oversee and supervise each markets staff leadership. In coordination with the local CEO he/she will develop and implement a strategic plan for each care delivery method/site, including inpatient units, outpatient centers, telehealth services as well as formulating/growing partnerships with other care providers connected to supporting the overall behavioral health needs of each market’s patient population. The VP with the CMO of BHS and local team establishes strategic goals and budgets to achieve optimal financial performance, patient, employee and physician satisfaction targets, policies/procedures, and quality outcomes in collaboration with co-management leadership and consistent with overall organization strategy. Other responsibilities include coordinating the Behavioral Health Advisory Council meetings and assuring that all activities and meetings are executed, including providing associated clinical, quality, financial and administrative data, and reports. The VP establishes robust project management processes to define and monitor deliverables and milestone achievement for approved strategy and tactics. Analyzes and organizes clinical, quality, financial and administrative data, develops corrective action plans, and ensures compliance with regulatory standards. Works to grow the service line and to expand the service offerings to the communities we service. With the CMO and local team develops in-patient and out-patient programs that support, grow, and sustain the service line. ESSENTIAL FUNCTIONS: In coordination with the CMO of BHS and the local team Demonstrates strategic thinking in planning, implementing, and evaluating programs/initiatives to ensure the future growth and sustainment of the Behavioral Health service line. Develops and implements operational objectives, goals, and specific strategies required to support and achieve the strategic outcomes of Behavioral Health/Organization. Contributes at the most senior level by working across strategic and business units to set, engage and achieve objectives of the organization. Coordinates and cooperates with hospital CEO’s/COO’s. Develops and manages synergistic relationships with external service providers. Motivates and challenges others to inspire and promote excellence. Demonstrates behavior consistent with the mission and core values of the organization. Demonstrates problem-solving, critical thinking, and prioritization of work and resolves issues as they arise in an appropriate and timely manner. Develops and executes on short- and long-term goals for the organization. Provides focused oversight and direction to multiple ambulatory, community, and hospital programs. Develops and oversees the annual operational and capital budgets for assigned areas of responsibility with the local team. Ensures that director reports within each area are operating within budget targets. Ensures that all operational and capital budgets are developed in collaboration with the CMO of BHS. Develops, reviews, revises, submits, and implements policies, procedures, goals, and objectives for all assigned areas of responsibility in collaboration with CMO of BHS. Ensures that policies and procedures are consistent with PMH goals and objectives. Monitors compliance with policies and procedures, standards, and process improvement initiatives. Participates in the interviewing, hiring, orienting, counseling, evaluating and disciplinary actions of staff. Promotes a positive customer service culture which encourages quality patient outcomes and enhances the image of the institution and promotes staff retention. Implements and maintains operational excellence through cost, quality, and service management. Assure that all associated comprehensive clinical and quality data is obtained, monitored and actions are taken to meet best practice, regulatory requirements, and contract requirements. Prepare quarterly quality metric reports consistent with defined contract terms. Develops and maintains effective working relationships with medical staff and nursing leaders. Actively participates in all appropriate management meetings and activities to assure contract compliance. Participates in leading and managing change related to hospital, system-wide, and organization wide strategies, initiatives and desired outcomes through communication, management training and promoting stakeholder buy-in within assigned areas of responsibility. Coordinates communication between departments, services, and hospitals to ensure the goals and objectives are met. Works with marketing to assess the marketplace and competitor data. Assists in developing growth and marketing plans and presents findings and recommendations for potential growth to the Behavioral Health Advisory Council Develops and implements strategic business plan for the Behavioral Health service line. Leads a data driven process using best practice project management techniques and engages leadership and other stakeholders as is appropriate. Leads the creation and execution of a comprehensive business development plan that supports growth in tertiary referrals. Implements a defined process to monitor compliance with the plan and takes immediate actions to develop remediation plans if necessary. Assists with efforts to streamline processes. Creates monitoring systems to develop benchmarks for best practices that, at a minimum, assure compliance with regulatory required clinical care timeframes. Develops a consistent process to monitor program quality utilization outcome metrics, such as, but not limited to, length of stay, inpatient testing utilization, test and treatment turn-around time, time to new appointments. Responsible for financial data monitoring and trending for services. Develops an annual Behavioral Health Profit and Loss and drives improvements and outcomes from such data. Leads facility planning and projects related to Behavioral Health Service Line Participates in hospital planning activities and develops strategies for patient services that are consistent with the organization’s mission, vision, and values. Assists to ensure that the overall operation is in compliance with policies and all relevant Federal, State and local regulatory agencies and the Joint Commission standards. QUALIFICATIONS: Master’s Degree in Healthcare Administration, Business Administration, or comparable field A 5-year proven track record in multiple areas of healthcare management, operations, and corporate functions A minimum of 6 years ‘experience with shared and service line leadership structure. A minimum of 6 years’ experience in proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes, and effectively directing/ managing tactical processes. Ability to operate within a highly matrixed organization. In depth current working knowledge of clinical practice and processes Working knowledge of labor contracts and application to practice