At LifeStance Health, we strive to help individuals, families, and communities with their behavioral health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our corporate team! LIFESTANCE OVERVIEW LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Delivering Compassion - We care for people unconditionally and act with empathy always. Building Relationships - We are collaborative, building enduring relationships to achieve more together. Celebrating Difference - We respect the diversity of every individual’s lived experiences. Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health. Learn more at www.lifestance.com. ROLE OVERVIEW We are seeking an experienced operations leader for an exciting role in integrated behavioral healthcare. This individual will lead the operations team responsible for coordinating care between medical and behavioral health teams. The Operations Manager will also be tasked with keeping operational processes running smoothly and troubleshooting when issues arise. The ideal candidate for this role is someone with outstanding customer service skills; the ability to motivate and train with enthusiasm, kindness, and professionalism; an eye for detail; and nimble problem-solving skills. RESPONSIBILITIES Direct supervision of team of Behavioral Care Coordinators o Train new team members o Maintain and update procedural manual o Clarify processes when questions arise o Ensure that communication processes are operational, all necessary components of the system are in place such as AMD permissions Serve as point of contact for operations troubleshooting o Collaborate with partner organization operations managers regarding specific technical issues as they arise o Work closely with clinical director for patient specific issue resolution o Work with IT to maintain systems and correct issues that arise (e.g. phones) o Learn AMD Practice Management deeply in order to be the first line of troubleshooting with issues Ensure completion of operational tasks o For example, housing electronic copies of marketing and procedural documents to be printed and shipped to partner medical organization locations o Supply team members with hardcopy documents as needed Maintain website o Update to reflect new clinicians/Behavioral Care Coordinators o Update VSee waiting room links o Ensure both browser and download VSee waiting room links are properly set up and accessible Update operations as project expands o Ensure oversight of Behavioral Care Coordinators as additional services are added (psychiatric consult, ED triage, FUH) o Monitor operational integrity as additional services are brought online – ensure that nothing “breaks” as new services are added o Demonstrate mastery of operational systems such that details of bringing additional sites/regions online are addressed fluently – procedures are followed and monitored as new rollouts occur o Monitor staffing needs to ensure that additional staffing is secured as BCC team becomes saturated with increased referral volume SKILLS & EXPERIENCE High School Diploma or equivalent4+ years of healthcare operations experienceMicrosoft Office experience; strong Excel skills (pivot tables, complex formulas, lookups)Strong technical and analytical skillsExcellent written and verbal communication skills and ability to handle sensitive and confidential informationAbility to dig in and take ownership of responsibilitiesAbility to work in fast paced environment and meet critical deadlinesAbility to work in a team environment and maintain open communication with coworkersHighly organized with strong attention to detail and accuracySome flexibility regarding peak-time work requirementsA commitment to excellence and the ability to communicate to individuals at all levels and rolesQualified candidates must be legally authorized to be employed in the United StatesLifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected statusDemonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture About LifeStance Health LifeStance is a national provider of behavioral healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 400+ clinics nationwide and through its digital health telemedicine offering. At LifeStance, patient care is paramount – the driving force in everything we do. LifeStance is committed to state-of-the-art clinical excellence, to partnership and collaboration with other treating health care providers to ensure continuity of care, to utilization of data to individually tailor services for continual improvement in outcomes, and to empowering patients to make informed choices and help them achieve their goals. This is offered in a compassionate and safe environment that provides education, support, and best practices in integrated care. LifeStance employs 4,000+ psychiatrists, psychologists, nurse practitioners, and licensed therapists to provide comprehensive mental health treatment services for patients of all ages. Every LifeStance team member is dedicated to providing the utmost in compassionate care and treatment to serve the specific needs and concerns of each individual patient. To learn more, please visit www.LifeStance.com. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.