Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Mount Sinai is a leading healthcare system providing the highest quality care throughout the New York metro area. Our team, Consumer Digital, is driving Mount Sinai's technological transformation. Our mission is to help patients, staff, and providers get better outcomes through our software platform. Why join From Day 1, you will lead a team, play a key role in Mount Sinai's COVID-19 response, and help us become a healthcare tech leader. You will own core parts of our software platform, helping patients manage their care experience and health data (e.g., telehealth visits, chat, scheduling, health data management, operational tools, patient outreach, care program management). Responsibilities Lead a product squad. Partner with design, engineering, QA, stakeholders, and customers to help define success and drive results. Influence organization and squad goals. Drive product vision and strategy. Discover and define meaningful problems to solve. Own feature releases from inception to growth. Act upon learnings from qualitative and quantitative sources. Prioritize and coordinate. Build infrastructure to help all team members improve their productivity and satisfaction. Minimum qualifications Experienced: 2+ years of direct experience as a product manager of enterprise or consumer software products. Led and executed the product process from start-to-finish many times. Experienced with problem and solution space practices. Results-driven: Detail-oriented problem solver with a strong bias for getting stuff done. Able to balance competing needs and constraints, prioritize most impactful problems to solve, and drive measurable results. Superior communicator: Focused, insightful, and succinct; able to speak with anyone, from engineers to doctors to executives, in a compelling manner. You have advanced social-emotional skills. Entrepreneurial: You are comfortable operating with ambiguity, change, and unending problem solving. Strategic and analytical: Structured, incisive thinker able to define games that are winnable. Seamlessly switch from market-level strategy to product-level metrics to make decisions. Design sensible: Able to collaborate with designers in the problem and solution spaces. Able to provide data and insights, creative ideas, and think critically about design decisions. Technically fluent: You might not be able to code but you understand how software products are designed and built, and how they work. You can understand complex technical concepts and explain them simply to non-technical people. Bonus points Experienced in healthcare: Experience in the healthcare industry, preferably with a healthsystem or clinical operations. Analytical skills: Proficient in SQL, analytical techniques and tools, and data engineering. User research skills: Experienced with qualitative research techniques. Advanced technical skills: Deep understanding of complex enterprise software and consumer web applications; experience with post-sale solution delivery. Education: Bachelor's in Computer Science, Engineering, Design or related field or equivalent of a combination of education and relevant work experience. Graduate degree is preferred Experience: 4+ minimum years (higher preferred) of product management and software engineering. • Strategic Mindset: Excellent problem solving skills that supports logical hypotheses with strong quantitative and qualitative evidence • Excellent Communicator: Strong written and speaking communication skills with ability to educate and persuade audience in an efficient and compelling manner • Collaborative Leader: Ability to work collaboratively with internal and external constituents to define dramatic improvements to the consumer's healthcare experience • Healthcare and Consumer Acumen: Strong understanding of the healthcare value chain, health system business and clinical processes, and/or best practices in consumer digital experience • Mission Driven: Passion for improving healthcare delivery and consumer experience, particularly via deployment of digital assets • Entrepreneurial Heritage: Entrepreneurial spirit with desire to quickly develop product concepts with focus on continuous improvement and long term career goals to run a startup company focused on dramatically improving US healthcare • Excellent Foundational Skills: Proficiency in key MS Office applications (including Excel, PowerPoint, Word, and Access) and strong understanding of modern application development assets and the agile development lifecycle Strength Through Diversity The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together. We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans